Recovery

An entire disk, a specific volume, or a selected file may be restored from a backup.

Before using a tape device, please refer here for more detailed information.

Volume Recovery

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Step 1: Select Recovery Point

Specify the folder in which the backup files are located, host and recovery point.

When the information of the tape drive is not correct, click [Refresh] button.

The information of the selected recovery point is displayed in [Backup Information].

Click [Next].

Step 2: Select Restore Target

The disk selected with Step 1 is displayed under [Recovery Item:]. Drag and drop the item (a disk or a volume) to the restore target disk. You can also right-click on the restore source and select the target.

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For example, 59.5GB volume displayed in [Recovery Item:] is selected to restore to the unallocated space in disk 1 displayed at the bottom of the window.

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When overwriting to restore to an existing volume in a Linux boot environment, please make sure the target volume is unmounted. To unmount the target volume please go to [Utilities] - [Mount (Local)] and select the target volume to unmount.

Target Settings

Right-click on the disk information of the restore target disk and disk restore options are displayed in the menu to restore MBR, First Track, Disk Signature.
Right-click on a volume of the restore target disk and the volume restore options are displayed in the menu to restore drive letter, activate the boot partition, change volume size (to the specified size).
The volume size of the restore target can be adjusted by dragging the right edge of the volume.

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Configure Target Disk

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  • MBR
    The MBR (master boot record) is contained in the first sector of the hard disk drive. Master boot record consists of master boot code and partition table.

    • Restore MBR Select this option to restore the master boot record in the backup.

    • Create new MBR Select this option to create Windows standard MBR.

    • Use target MBR The MBR of the destination is used.

  • First Track
    First track represents the 63 sectors at the beginning of disk drive. ActiveImage Protector excludes the first sector (MBR) and restores the subsequent 62 sectors. (As for a GPT disk, partition table is also excluded.) Some boot loader may need the data for booting up the system.

    • Restore first track First track of the backup is restored.

    • Use target First Track First track of the destination is used.

  • Disk signature
    Disk signature is used for Windows OS to identify physical disk.

    • Restore Disk Signature Disk signature of the backup is restored.

    • Use target disk signature Disk signature of the destination is used.

    When restoring a connected backup disk to enlarged size, please enable [Use target disk signature] option. When restoring by enabling [Restore Disk Signature] option, the task fails in Error -999.

Volume Restore

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  • Drive Letter
    You can specify how to handle the drive letter assigned to the volume to restore.

    • Restore Drive Letter The drive letter assigned to the backup is restored.

    • Auto assign Drive Letter Drive letter is automatically assigned to the restored volume.

  • Make Active To restore the boot partition, the partition is activated.

  • Resize Volume If a larger or smaller volume is selected as restore destination, you can select one of the following options to restore the volume in the reduced size or an extended size.
    For operating procedures on how to restore a volume in reduced size, please refer here.

Others

Enable [Ignore checksum error] to ignore a checksum error that occurred with a backup and continue the process.
Enable [Post-restore process] to execute the post-restore process upon completion of a restore task.

Additional Options
  • Initialize Disk
    If restore target disk is bare metal disk, the disk may be initialized. If a restore by volume is performed to a bare metal disk, please make sure that the disk is initialized. Right-click on the disk information on the disk, context menu is displayed.

    This feature is not provided in Linux boot environment.

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    Please select the disk initialization type.

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  • Create Partition
    The available space may be partitioned if necessary. Right-click on the space to display the context menu.

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    Enter the volume size in [Create Partition] dialog.

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    ActiveImage Protector does not support formatting the created partition.

    Creating partitions by [Create Partition] and overwriting restore to the created partitions cannot be performed by a single task execution.

Click on [Next].

Summary

Review the summary.

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Click [Done] to start the restore task.

Restore a volume or a disk to local system.

Agentless backup created by using HyperBack is not supported.

File Recovery

A specific file or folder can be restored from a backup to a specified location.

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  1. Specify the folder in which the backup files are located, host and recovery point. The information of the selected recovery point is displayed in [Backup Information].

    File Recovery does not support backups saved in cloud storage or SFTP server. Please download the backups to local storage or network shared folder to restore.

Select backup source host and recovery point, then click [Next].

  1. Click the checkbox in [Backed up files] for the items to restore. The selected items are listed in [Recovery Items].

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    Right-click on the volume to display the hidden folders.

    To exclude the listed items from restore source, click [X] button or uncheck the box in [Backed up files].

    To display [X] button, mouse over the blank column.

    The following Recovery Options may be configured.

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    • Copy ACL The selected file is restored keeping Access Control List (ACL) configured for the restore source file.

    • Not overwrite existing folder or file If there exists a file or folder of which name already exists in the destination folder, the file or folder is not overwritten but renamed.

    When using image file (.afb) created by running File Backup task, the above options are not displayed.

  2. Click [..] and specify the destination to save the items to restore.

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    Click [Run] to start restore processing.

    When restored, the path specified with the backup source drive remains unchanged.

    If the restore items include a file located in the root folder of the backup or a file in the hidden attributes folder, the attribute of the restore target folder is ‘hidden’ until the restore task completes.

A specific file or folder can be restored.

HyperRecovery

Step 1: Select Recovery Point

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Specify the folder in which the backup files are located, host and recovery point. The information of the selected recovery point is displayed in [Backup Information].

When the displayed information of the tape drive is not correct, click [Refresh] button.

The OS version information may not be obtained from a backup image created by using HyperBack. To restore the backup image to an ESXi host, please enter an appropriate value for [OS] in Step 2 Restore Target setting.

Click [Next].

Step 2: Restore Settings

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Click [Connect to hypervisor] to establish the connection to the hypervisor on which the virtual machine is restored. When the connection is established, please [Select Method of Restoring].

To use a backup from a Linux virtual machine, please select the same type of hypervisor for the restore target as the backup source.

Restore Target (Microsoft Hyper-V)

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Select a specific folder to restore data.

Ensure that Administrative share is enabled on Hyper-V of the managed remote computer. Windows Server 2012 R2 or later is supported for the restore target system.

Please configure the settings for the following items.

  • VM Name Specify a virtual machine name to restore.

Cannot use double-byte characters.

  • VHD/VHDX Name Specify the VHD/VHDX name to restore.

Cannot use double-byte characters.

  • Select Volume
    Specify a target volume to restore the virtual machine or a mount point for CSVFS volume.

  • Select Folder Select a folder to restore in the selected volume. A new folder may be created. If a mount point for CSVFS volume is selected, a folder cannot be selected.

  • CPU
    Assign the number of CPUs for the standby VM. The number of CPU(s) on the target host is the maximum that can be assigned.

  • RAM
    Specify the amount of memory allocated to the standby VM. Amount of memory size on the target host is the maximum that can be assigned.

  • Disks
    Please select the disk to restore. Then select the virtual disk provisioning type (Dynamic or Fixed) for the disk type.

  • Network
    Assign a preferred network available on the target host.

  • IP
    Only DHCP is supported.

When [Only restore disk] is selected

Please configure the settings for [Volume] and [Disk Setting].

Click [Done] when the configured settings are complete.

After restoring virtual machines to CSVFS volumes, please take the required procedures detailed [here]

Restore Target (VMware vSphere ESXi)

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The data are restored to the datastore.

Please configure the setting for the following items.

  • VM Name
    Specify a virtual machine name to restore.

Cannot use double-byte characters.

  • VMDK Name
    Specify the VMDK name to restore.

Cannot use double-byte characters.

  • Virtual Hardware Version
    Specify VM version supported on the target host.

  • OS
    The OS in the backup to use is specified.

  • To use a backup image from which OS information was not obtained, please enter an appropriate value for [OS].

  • Datastore Specify the target datastore to restore the virtual machine.

  • CPU
    Assign the number of CPUs for the standby VM. The number of CPU(s) on the target host is the maximum that can be assigned.

  • RAM
    Specify the amount of memory allocated to the standby VM. Amount of memory size on the target host is the maximum that can be assigned.

  • Disk
    Please select the disk to restore. Specify the virtual disk type and the restore target datastore for the respective disks.

  • Network
    Assign a preferred network available on the target host. Click [Add NIC] to assign additional network adapters.

The network using a double-byte character is not displayed.

  • IP
    Only DHCP is supported.

  • Auto connect when power on By enabling this option, the network connection is automatically established when the system boots up.

The disk controller of the restored virtual machine is configured with the default settings of a new virtual machine created for the specified operating system. After restoring the virtual machine, please change the default setting if necessary.

When selecting [Only restore disk]

Please configure the setting for [Disk] only.

Click [Done] when the configured settings are complete.

Virtual standby replica is implemented into the specified hypervisor by restoring from a backup to a new virtual machine or a virtual disk.

This feature is not available on the Desktop and Cloud Editions.

HyperRecovery Live!

Step 1 : Select Recovery Point

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Specify the folder in which the backup files are located, host and recovery point. The information of the selected recovery point is displayed in [Backup Information].

When the displayed information of the tape drive is not correct, click [Refresh] button.

The OS version information may not be obtained from a backup image created by using HyperBack. To restore the backup image to an ESXi host, please enter an appropriate value for [OS] in Step 2 Restore Target setting.

When using backup save in cloud storage, the process time for booting up virtual machine may increase.

Click [Next].

Step 2: Restore Settings

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Click [Connect to hypervisor] to establish the connection to the hypervisor on which the virtual machine is restored. The supported hypervisors are Microsoft Hyper-V or VMware vSphere vCenter configured on local computer.

To use a backup of a Linux virtual machine, please select the same type of hypervisor for the restore target as the backup source.

Restore Target(Microsoft Hyper-V)

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Select a specific folder to restore data.

Please configure the settings for the following items.

  • VM Name Specify a virtual machine name to restore.

Cannot use double-byte characters.

  • Folder Select a folder to restore in the selected volume. A new folder may be created. If a mount point for CSVFS volume is selected, a folder cannot be selected.

  • CPU
    Assign the number of CPUs for the standby VM. The number of CPU(s) on the target host is the maximum that can be assigned.

  • RAM
    Specify the amount of memory allocated to the standby VM. Amount of memory size on the target host is the maximum that can be assigned.

  • Disks
    Please select the disk to restore. Then select the virtual disk provisioning type (Dynamic or Fixed) for the virtual disk type.

  • Network
    Assign a preferred network available on the target host.

  • IP
    Only DHCP is supported.

Restore Target(VMware vSphere vCenter)

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The data are restored to the datastore.

Please be aware that the disk type of the restored virtual disk is [Thick provisioning].

Please configure the setting for the following items.

  • VM Name
    Specify a virtual machine name to restore.

Cannot use double-byte characters.

  • VM Version Specify VM version supported on the target host.

  • OS
    The OS in the backup to use is specified.

When using backup image which OS information is blank in Backup Information in Step 1, please specify an appropriate value.

  • Datastore
    Specify the target datastore to restore the virtual machine.

  • CPU
    Assign the number of CPUs for the standby VM. The number of CPU(s) on the target host is the maximum that can be assigned.

  • RAM
    Specify the amount of memory allocated to the standby VM. Amount of memory size on the target host is the maximum that can be assigned.

  • Disk
    Please select the disk to restore. Specify the restore target datastore for the respective disks.

  • Network
    Assign a preferred network available on the target host. Click [Add NIC] to assign additional network adapters.

The network using a double-byte character is not displayed.

  • IP
    Only DHCP is supported.

  • Auto connect when power on By enabling this option, the network connection is automatically established when the system boots up.

The disk controller of the restored virtual machine is configured with the default settings of a new virtual machine created for the specified operating system. After restoring the virtual machine, please change the default setting if necessary.

Virtual standby replica is implemented into the specified hypervisor by restoring from a backup to a new virtual machine. When starting restore process, the virtual machine boots up for immediate operation.

This feature is not available on the Desktop and Cloud Editions.

Restore from VSR to original computer

Before starting to use this feature, please build boot environment using Windows ADK. This feature does not support the use of Boot environment built using Windows RE.

Restore from virtual standby replica created on VMware vSphere 6.5 or later host is not supported. Please create a backup in the virtual standby replica and restore the backup to the source computer.

When restoring from a virtual standby replica on Microsoft Hyper-V host, please ensure that Administrative share is enabled on the Hyper-V host. When restoring from the host on which Administrative share is disabled, please create a backup in the virtual standby replica and restore the backup to the source computer.

  1. Shut down the restore source virtual standby replica.

  2. Insert the Windows RE/PE-based boot environment media on the source computer to boot up the boot environment from the media.

  3. Select [Recovery] - [Restore VSR] and Click the button in the center of the window.

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  4. Specify the host on which the virtual standby replica is located and click [Connect].

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  5. The virtual standby replicas located on the specified host are listed in [Virtual Standby Machine] pane. Selecting the virtual standby replica to restore, the boot points of the standby virtual machine are listed in the [Boot Point] pane.

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    Only if the NIC identified on the machine, on which Boot Environment is started, matches up with the MAC address indicated to the right of the virtual standby replica, the virtual standby machine can be selected.

    Select the boot point to restore and click [Next].

    Before starting the restore task, it is recommended to boot up the virtual standby machine from a boot point and monitor the status of the system.

  6. Select the target disk for restore and Click [Restore].

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    When restore process completes, select the operation.

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    • Cancel Close this dialog.

    • Reboot End the Boot Environment and restart the system. Before restarting the system, it is recommended to eject the Boot Environment media.

    • Shutdown End the Boot Environment and shut down the system.

By using boot environment (built by using Windows RE/PE-based boot media), restore a VSR created by vStandby to source machine.

Desktop and Cloud editions do not provide this feature.

Tips

Restore the Volume in Reduced Size

Provided that the restore source is an NTFS volume, the restore source volume may be restored to a volume or an available space smaller than the source. If so, please make sure the following conditions are met.

  • Used space in restore source volume is 5GB or less. Used space + 500 MB or more

  • Used space in restore source volume is 5GB or more. Used space + 10% or more of used space

Even if the above conditions are satisfied, depending on fragmentation status in the restore source volume, execution of the task may fail.

The used space is inclusive of system area.

This feature does not support a Linux-based boot environment.

  1. Launch the Restore wizard.

  2. Select the recovery point and the disk. Click [Next >].

  3. Select the system volume to restore then drag and drop the volume to the target. Alternatively, right-click on the selected volume and the restore target can be specified.

    Before specifying a bare metal disk as the restore target, please make sure that the disk is initialized. To initialize the disk, right-click on the disk information to display the context menu.

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    Please select the disk initialization type.

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  4. If the restore target volume or available space is smaller than the source, but the above conditions are satisfied, the volume is added to [Select Target:]. If you want to further reduce the volume, right-click on the volume to select [Change Volume Size] in the context menu or place the mouse cursor on the right-end of the volume and drag it to the left.

Restore system volume alone (BIOS boot system)

Follow these procedures to restore only the system volume for BIOS boot systems (Windows 7 or later).

  1. Launch the Restore Wizard.

  2. Select the recovery pint and the disk. Click [Next >].

  3. Select the system volume to restore, drag and drop the volume to the restore target. You can also right-click on the system volume and specify the restore target.

    Before specifying a bare metal disk as the restore target, please make sure that the disk is initialized. To initialize the disk, right-click on the disk information to display the context menu.

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    Please select [MBR] for the disk initialization type.

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  4. The volume to restore is displayed in [Select Target:].

    #### Example of Disk Restore Setting

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    Following the above example, MBR, first track and disk signature are restored from the backup. If the restore source resides on the system, it is recommended not to restore the disk signature from the backup. If there are multiple disks with the same signature, the restored disk will go offline.

    #### Example of Volume Restore Setting

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    When [Make Active] is selected in order to boot from the restored volume, also select [Create BCD] to create the boot configuration data (BCD) required to boot up the system.

    Upon completion of the above settings, click on [Next >].

  5. Review the settings and click on [Done] to start the restore task.

  6. Upon completion of the task, boot up the system by selecting [Operation].

If not configured as above and the restore task was executed, please perform the following operating procedures.

  1. Go to the left pane or the menu to select [Utilities] - [Restore Boot Setting].

  2. Select the disk and click on the radio button for the restored system volume.

  3. Perform the following operating procedures, one by one, whatever is necessary.

    • Restore MBR from image If restoring to a bare metal disk, or if there is a third-party boot loader which is not configured to boot from the restored system volume exists on the restore target disk, it is recommended to restore MBR from the backup.

    • Create BCD If you failed to create BCD when you executed the restore task, please use this feature.

    • Make Active If you failed to set the volume active when you executed the restore task, please use this feature.

    As you cannot undo the above operations, it is recommended to proceed with these operations carefully.

  4. Upon completion of the operating procedures, go to the [Operation] menu and reboot the system.

Restore system volume alone (uEFI boot system)

Please follow these procedures to restore the system volume alone for uEFI boot system.

  1. Launch Restore Image wizard.

  2. Select the recovery point and the disk as the target. Click on [Next >].

  3. Select the system volume (C drive) to restore, drag and drop the volume to the target volume. You can also right click on the system volume and specify the restore target.

    Before specifying a bare metal disk as the restore target, please make sure that the disk is initialized. To initialize the disk, right-click on the disk information to display the context menu.

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    Please select [GPT] for the disk initialization type.

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  4. When the restore target volume is specified, the following message is displayed. Click on [Yes].

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  5. In the following confirmation dialog, the restored backup is displayed. After reviewing, click [Done] to start restore task.

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  6. Upon completion of the restore task, reboot the system by selecting [Operation] menu.

Restore Cluster Shared Volume (CSV)

To restore a cluster shared volume (CSV), follow these operating procedures.

  1. The Restore Wizard does not support overwriting restore to a disk including CSVFS volume or CSVFS volume. It is required to delete the restore target disk from the cluster shared volume (CSV) by using Failover Cluster Manager.

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  2. After deleting the restore target disk from the cluster shared volume (CSV), please delete it also from the available storage area specified as the target.

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  3. Place the restore target disk online by using Server Manager (or Computer Management).

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  4. Launch this product, specify the above restore target in Restore Wizard and run the restore task.

    Booting up or operating a virtual machine from the check point created only after creating the restore source backup is not supported. It is recommended to delete the check point, if any, before restore.

  5. Upon completion of the above, please boot up the cluster and add the restored disk to the cluster and CSV.

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    If the virtual machine roll is configured, please take the operating procedures described here.

    If you continue to take backup of CSVFS volume restored from a backup, please edit the backup schedule and select the CSVFS volume as the backup source.

    Since a different ID is assigned to the CSVFS volume deleted from the cluster and added again, if the backup task is executed without editing the schedule setting, the backup task fails in error.

Post-restore of Hyper-V VM resources storage

Please follow these operating procedures after restoring the volume / disk where the resources of the virtual machines are saved.

Using the existing virtual machine list

  1. Select [Stop Service] in Hyper-V Manager and stop Hyper-V Virtual Machine Management service.

  2. When the service is stopped, select [Start Service] and start Hyper-V Virtual Machine Management service.

  3. The check point of Windows Server 2012 R2 or later Hyper-V virtual machine may be indicated as [ - backup - (Date)]. In this case, run PowerShell with Administrator authority and the following command.

     Get-VMsnapshot -ComputerName \'<Host Name>\' -VMName \'<VM Name>\' -SnapshotType Recovery | Remove-VMSnapshot
    

    Execution of the command starts consolidation process, and the check point will not be displayed.

  4. If ‘-AutoRecovery.AVHDX’ exists in the folder where virtual hard disk is located, please delete ‘-AutoRecovery.AVHDX’.

    After above operations, boot up virtual machine by using Hyper-V Manager.

Clustered Hyper-V

When there exists the same virtual machine as backup in Roll List in Failover Cluster Manager, the virtual machine may be booted as it is.

Before booting up, please check the configured setting. If network adapter is in ‘configuration error’, the virtual machine fails to boot up.

When there does not exist the same virtual machine in the Roll List in Failover Cluster Manager, please configure the virtual machine to provide high availability.

Importing virtual machines from the restored volume / disk

[ - Backup - (Date)] may be indicated as a check point for the imported virtual machine by using Hyper-V Manager. In this case, run PowerShell with administrator authority and run the following command.

Get-VMsnapshot -ComputerName \'<Host Name>\' -VMName \'<VM Name>>\' -SnapshotType Recovery | Remove-VMSnapshot

Execution of the command starts consolidation process, the check point will not be displayed.
If ‘-AutoRecovery.AVHDX’ exists in the folder where virtual hard disk is located, please delete ‘*-AutoRecovery.AVHDX’.

Restore to CSVFS volume / post-conversion processing

Please follow these operating procedures after performing a restore or conversion of a virtual machine to CSVFS volume.

Restore as / conversion to a new virtual machine

The restored / created virtual machine configured for high availability by using Failover Cluster Manager can be used to provide failover capability.
It is recommended to configure the standby virtual machine or virtual standby replica created by using HyperStandby, vStandby for high availability when booting or operating the standby virtual machine. When configured for high availability and fail-over from the ownership node to the other cluster node takes place, the backup task fails.

Restore disk only

A folder named with the virtual machine is created in the specified CSVFS, and a virtual hard disk is restored / created. When creating a new virtual machine in CSVFS by using Hyper-V Manager and virtual hard disk is connected, the virtual machine configured for high availability by using Failover Cluster Manager can be used to provide failover capability.