Installing / Uninstalling ActiveImage Protector

Installing ActiveImage Protector

  1. Double-click Setup.exe and start the install wizard.

  2. Select Install Type.

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    • Enter the product key and install the licensed components. Select this option to install the backup agent. The respective components provide the following features.

      • Backup Engine and Agent
        This component provides backup features on local computer.

        • Image Mount Driver This component provides Mount feature enabling to mount backup image file as a volume to the system. Installation of this component provides [Mount Image] feature.

        • Notification Area icon This component provides the feature enabling to operate backup agent from the notification area or display the respective notifications.

      • Console
        This component provides the feature enabling to operate backup agent installed on local computer or remote computer using GUI.

      When Console component is not installed, GUI is not provided in the created RescueBoot boot environment. In order to control agent in boot environment, run command in boot environment or access an agent in boot environment from console on a remote computer.

      • Image Explorer
        This component provides the feature enabling to access the backed up data by double-clicking a backup image file.
    • Install remote console.
      Select this option if accessing and operating a backup agent configured on a remote computer.

    • Install the related products.
      Select this option to install the related products.

      • Actiphy Boot Environment Builder
        BE Builder is provided to build boot environment. For more details, please refer here.

      • Actiphy HyperBoot
        Instead of restoring from a backup, a virtual machine can be booted on a specified hypervisor. For more details, please refer here.

      • Actiphy Authentication Service(AAS)
        Actiphy Authentication Service can act as a Standalone Licensing server without requiring a persistent internet connection. For more details, please refer here.

      • Actiphy ReZoom it!
        ReZoom™ it! feature restores a specific virtual machine included in a backup image of the entire Hyper-V host. For more details, please refer [here].(https://webhelp.actiphy.com/ReZoom/v3/)

  3. Select the option and click [Install].

    When creating an MSI file to distribute to a domain computer, enable [Create MSI Installer]. A product key is required to create the MSI file.

Uninstall ActiveImage Protector

  1. Go to Control Panel => Programs and Features and select [Uninstall or change a program].

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    Enable the [Retaining configuration and log files] option to keep the settings and log files. Click [Uninstall] to start uninstallation.

  2. Upon completion of the uninstall, click [Done].

Product Activation

Use one of the following procedures to activate the product.

  • Use the License File
  • Access the Actiphy Authentication Service (AAS)
  • Access the Actiphy Activation Server and activate the product over network

To review activation status, go to [Help]- [License].

When product activation fails after installation, the backup and other operations does not complete due to a timeout.

Activation of Cluster Edition using the same product key succeeds only on nodes in the same cluster.

Activation of Virtual Edition using a guest key succeeds only on virtual machines on a hypervisor registered to work as HyperBack (agentless backup) of HyperAgent.

To specify AAS for license authentication, please run the following command.
aipcontrol config AASIP <ip>

Notes on License File

It is not recommended to use the license file for the product activation.
License activation via AAS or online activation is not supported when creating a license file and submitting an activation request from the agent installed on a remote computer using the same product key. In this case, create the license files for the respective computers on which agents are installed that the same product key is assigned. License file request URL is specific to the computer to use the license file.

Change Activation Key

Go to [Help]- [License] and check the current activation method.

  • Online Activation

    Launch [Online Activation] dialog, enter the product key to change and click [Activation].

  • Actiphy Authentication Service (AAS)

    Launch [Actiphy Authentication Service (AAS)] dialog, enter the product key to change and click [Activation].

  • Use the License File

    Launch [Activation using license file] dialog and click [Unregister license file]. Please create license file again by using the new product key and register the product key.

Consuming Licenses

The product licenses are consumed as follows.
When the number of consumed licenses exceeds the number allocated to the product key, you have to deactivate the consumed license for online license authentication. When license bundle and license file are created by split license, enter the license restore code at the respective issue sites to restore the license and recreate license bundle and license file by allocating the required number of licenses.

  • Server
    Successful product activation does not consume the product license. When a backup (agent based backup) task is created, the product license is consumed.
    When HyperBack (agentless backup) is created, the product license is consumed for the respective backup source virtual machines.

    • When consumed license exceeds available licenses
      Delete or deactivate the other activated task. The deactivated tasks become invalid. The tasks created on remote computers will become invalid when activated on the computer.
  • Virtual (HyperAgent)
    Successful activation of a license does not consume available licenses. Specifying a hypervisor for backup source of HyperBack (agentless backup) consumes an available license.

    • The number of activated license exceeds available licenses The activated hypervisor has to be deactivated. The task configured for a deactivated hypervisor is disabled. The task on a remote computer becomes disabled when the product is deactivated on the computer.

      The information of the registered hypervisor is not shared among agents installed with the same product key. When backing up virtual machines configured on the same hypervisor, the information of the hypervisor needs to be registered for the respective agents.

      The registered hypervisor on which the HyperBack task source virtual machine created on local computer, if deleted by selecting [Environmental Information] - [Hypervisor], is not deleted from online authentication server. When the HyperBack task is deleted, the registered hypervisor, is deleted from online authentication server and the license is recovered.

      When registering cluster node on which Hyper-V is configured, or when registering ESXi host managed by VMware vCenter, you need to purchase the required licenses for the entire nodes and host. And you are recommended to register them as the source of HyperBack task. When only some of the nodes and hosts are registered, if a virtual machine is moved to another node or host, HyperBack task will be disabled at the next activation.
      In order to enable the disabled task after the node and host are moved to another node or host, please use the following operating procedures.
      1. Activate by selecting [License].
      2. Go to [Preference] - [Hypervisor] and delete the registered node, host.
      3. Register the moved node, host as HyperBack’s roll.
      4. Go back to Dashboard and enable the disabled task.

    Backup (agent-based backup) on a local computer consumes licenses in the order that the activation succeeds. When the number of consumed licenses reaches the number of available licenses, agent-based backup is disabled.

    License file cannot be created.


  • Cluster
    Successful activation of a license consumes available licenses. Product activation can be performed only on cluster node.
    • The number of activated license exceeds available licenses
      Deactivation is required on other nodes.
      The task configured for a deactivated node is disabled at the upcoming activation.

    When using product key for Cluster Edition, the same activation procedures have to be taken on the entirety of the nodes.

    When using product key on nodes among which the license is activated on some nodes, the license can be activated on nodes in the same cluster.
    When using the product on another cluster, you need to deactivate the license on the currently activated cluster. Please click the checkbox for the entire cluster to deactivate the license.


  • Desktop/Cloud
    Successful activation of a license consumes available licenses.
    • The number of activated license exceeds available licenses
      You need to deactivate license for other computer. The deactivated task on computer becomes disabled at the upcoming activation.

Before Using ActiveImage Protector

After installing ActiveImage Protector, it is recommended to create and ensure that the ActiveImage Protector Boot Environment boots up.

Use the following procedures to build the boot environment.

  • Build RescueBoot using ActiveImage Protector

    Creates the boot environment in the system volume by using Windows RE. Go to [Dashboard] - [System Health Status] and click the [RescueBoot] switch.

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    When the boot environment is successfully built, the switch color is green and the [Windows Boot Manager] is displayed so that you can select [Actiphy Boot Environment] to boot up.

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    To disable the boot setting for the boot environment, click the switch. The switch color will gray out and the Windows Boot Manager will not be displayed.

    This feature is not available in the IT Pro Edition and Cloud Edition.

    This feature is not available if ActiveImage Protector is installed on Windows Server 2012 R2 or in an environment where there is no recovery partition.

    When Console component is not installed, GUI is not provided in the created RescueBoot boot environment. In order to operate agent in boot environment, run command in boot environment or access an agent in boot environment from console on a remote computer.

  • Boot Environment on bootable media

    Create a boot environment as an ISO file or on a USB device.
    The Boot Environment Builder creates Windows-based and Linux-based boot environments using Windows RE or Windows ADK. A selected device driver may be embedded when building Windows-based boot environment media. For further details, please refer here.