Technical Support

Before Contacting Technical Support Services

Before contacting Technical Support for help and advice, please try to find solutions to your questions by consulting Help, README and product information at our Web site. You can access our support information at: Web site.

Please remember when contacting Technical Support that you will be asked to provide the following information. You will also be requested to provide detailed description of your problem, including operating procedures to reproduce the problem, error messages, etc.

Generating Support Information File

Go to [Help] and select [Generate Support Info]. The support information file ( is created on the desktop.