Technical Support

Before Contacting Technical Support Service

Before contacting Technical Support for help and advice, please try to find solutions to your questions by consulting ActiveVisor Help, README and product information at our Web site. You can access our support information at: Web site.

Please remember when contacting Technical Support that you will be asked to provide the following information. You will also be requested to provide detailed description of your problem, including operating procedures to reproduce the problem, error messages, etc.

Generating Support Information File

Please use the following operating procedures to generate the support information file and send us via E-mail.

Use Console (GUI):

  1. Go to [Help] and select [About].

  2. Click on [Generate Support Info] button.

  3. A Zip archive file (AIP-SupportInfo-yyyymmddhhmm.zip) is created packaging multiple support files in “/opt/Actiphy”.

If you encounter a problem in Boot Environment, please save the following log information.

ActiveImage Protector Boot Environment(Linux):

Go to [Tool] tab and select [Open Terminal] to display the terminal and run the following command.

# aipmng --support

“AipSupportInfo_ _ .zip" is created in "/opt/BE". Please send us the above file.